The following is a short book preview (with 11 guidelines for constructive feedback) contributed by the Ohio State University Leadership Center.
The Power of Feedback
Manuel London, New York: Routledge Publishers (2014)
- “Don’t blame people for negative outcomes.
- Don’t compare people.
- Focus on behaviors, not personal characteristics.
- Attribute good performance to internal causes.
- Recognize when a team should be praised.
- Be specific about ways to improve performance.
- Allow a controlled expression of feelings.
- Increase goal clarity.
- Challenge the recipient to do better.
- Increase the recipient’s sense of independence and self-control.
- Encourage and reinforce a can-do attitude (p. 8).”
The Power of Feedback is available from the OSU Leadership Center.
Learn how the Ohio State University Leadership Center is inspiring others to take a leadership role that empowers the world at the OSU Leadership Center website.