Do you listen to them?
My friend Scott Ginsberg in his Hello My Name is Blog posts:
How to Keep Your Employees from Wanting to Kill You
His four points are great:
1. Let people finish what they have to say. Most interruptions are derailments, and as such, most interrupters are avoided.
2. Listen with the ear of your heart, not the pointed finger of your ego. Judgmental attitudes stop communication before it starts.
3. Recognize employee contributions and ideas. According to Dilbert, most bosses will listen thoroughly to your input, thank you for your suggestions, and then do exactly what they planned all along.
4. Remain calm when confronted with different points of view. The word emotion comes from the Latin emotere, which means, to disturb.
Go to Scott’s post and read the details and some suggested practice exercises.
Photo credit: Jason Ippolito
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