The following is a short book preview contributed by the Ohio State University Leadership Center.
Conversations for Change: 12 Ways to Say It Right When It Matters Most
From: Shawn Kent Hayashi, New York: McGraw-Hill (2011)
“In looking at a solution, you are engaging with positive emotions and are more likely to have (and trigger) positive emotions. You are asking for the results and outcomes you want to experience. If you waved a magic wand and problems were resolved, what would it look like? That is what we would call being solution focused. In focusing on a problem, you are looking at negativity and are more likely to feel (and trigger) fear, anger, or defensiveness. This becomes a self-defeating spiral, because when you are talking about the problem, we are perceived as sniping, criticizing, being negative. Eventually other people tune us out. That is what we would call being problem focused.” (p. 11)
Conversations for Change is available from the OSU Leadership Center.
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Learn how the Ohio State University Leadership Center is inspiring others to take a leadership role that empowers the world at the OSU Leadership Center website.
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