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October 10, 2018 |
Leadership |
Jim Canterucci |
Comments Off on The Secret Evil Plan
Let’s start with the pain point. What do you do in a staff meeting? Do you always leave the staff meeting in a great mood? Everyone on your team is doing things that support and...
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August 2, 2016 |
Leadership |
Jim Canterucci |
Comments Off on Customer service isn’t just for customers
There is no question that customer service is a differentiator for many companies and brands. What if we’re not in a customer facing role? You can probably guess where...
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July 12, 2016 |
Leadership |
Jim Canterucci |
Comments Off on The Best Right Thing
What should motivate our decisions? Self-interest is an obvious motivation. When posed with two choices we naturally choose the option that’s best for us. It’s a bit...
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March 22, 2016 |
Leadership |
Jim Canterucci |
Comments Off on Manage Strategy Leakage
Strategy leakage is the time when activities are not being performed on your strategic initiatives. Click here for some background. In each strategy initiative there is downtime...
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February 23, 2016 |
Leadership |
Jim Canterucci |
Comments Off on Anticipation – The Leader as Futurist
Anticipation – the ability to accurately look around corners – serves a leader well. Anticipation isn’t the hardest part for a leader. The hard part is doing...
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January 19, 2016 |
Innovation, Leadership |
Jim Canterucci |
Comments Off on What are you doing with all that planning work?
The focus in this article is on the service departments of organizations – IT, HR, Legal, Finance. A seldom discussed key for a sustainable innovative company is that these...
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September 15, 2015 |
Leadership |
Jim Canterucci |
Comments Off on It’s Annual Objectives Time – READ NOW!
It’s that time of year. You will spend most of this fall arm-wrestling over next year’s budget. The executive team goes to the mountain and tweaks the strategy. Next you have...
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September 1, 2015 |
Leadership |
Jim Canterucci |
Comments Off on Leadership Messaging – It Should Be a Thing
As a leader you have an agenda. When you lead an organization toward a specific goal you want to influence others. Do you leave this to chance? Communication is important. We lead...
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May 5, 2015 |
Leadership |
Jim Canterucci |
Comments Off on Alignment’s Secret Ingredient – Congruency
The challenge How to align your vast organization? If you’re sitting on your leadership perch, how do you know that the transactional activity happening on the front lines...
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December 30, 2014 |
Leadership |
Jim Canterucci |
Comments Off on The “Stupid” Audit
Would you agree that a primary function of an effective leader is to pave the way, removing barriers to success for those that do the work, and knocking down the impediments to...