Trust of communication builds relationships

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The following is a short book preview about the trust of communication building relationships contributed by the Ohio State University Leadership Center.

Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization
Dennis Reina & Michelle Reina, Oakland, CA: Berrett-Koehler Publishers, Inc. (2015)

“Trust of Communication nurtures the fundamental human need for healthy ways of relating, and is essential to meeting business needs. Business is conducted through relationships, and trust is the foundation of effective relationships.

Your credibility unfolds through developing trusting relationships in meaningful dialogue. This connection allows you to find out what matters to other people around you. As you listen and respond to their thoughts and insights, you earn their trust. They feel comfortable to share more with you, and you gain a comprehensive picture of what’s on their minds, as well in their hearts and souls. You come to understand your colleagues as multidimensional people.

Your words and actions reinforce your trustworthiness. Trust develops between you and your co-workers as you understand they care for you and are there to support you to take risks and to fulfill your responsibilities. And you care for and are there to support them (p. 70).”

Learn how the Ohio State University Leadership Center is inspiring others to take a leadership role that empowers the world at the OSU Leadership Center website.

Jim Canterucci

I don't know everything. But I want to. The focus of our firm, Transition Management Advisors, is to develop leadership capabilities to create a championship culture, generate innovation, and successfully lead the resulting changes.

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On January 14, 2019
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